Launching fall 2026Get notified →
Back to home
Legal

Terms of Service

Effective: Date pending Last updated: 2026-10-02 Service provider: Tessira Inc. ("Tessira", "we", "us", "our") is the supplier of record and the contracting party for the Service. Home jurisdiction: Alberta, Canada. Contact: support@tessira.ca · Privacy/legal: privacy@tessira.ca · legal@tessira.ca

1. Acceptance of Terms

By creating an account, paying for a service, or otherwise using Tessira ("the Service"), you ("you", "Customer", "User") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

You must be at least 18 years old (19 in British Columbia, where the age of majority is 19) and able to enter into a binding contract under the applicable law of your province to use the Service.

2. The Service

Tessira provides condominium and strata document review using purpose-built review software. The software uses AI models as one part of its review, as described in the AI Disclosure section below. We read the condominium/strata documents you provide to us and produce a plain-language summary report with citations to the applicable provincial condominium/strata legislation.

2.1 What we DO provide

  • Plain-language summaries of condominium/strata documents
  • Citations to the condominium/strata legislation applicable to the property's province, including:
    • Alberta: Condominium Property Act (RSA 2000, c C-22) and Condominium Property Regulation (Alta Reg 168/2000)
    • British Columbia: Strata Property Act (SBC 1998, c 43) and the Strata Property Regulation
    • Ontario: Condominium Act, 1998 (SO 1998, c 19) and its regulations
    • (the exact section citations per province are maintained in our verified claim library and checked against current official provincial sources before each province launches)
  • Identification of common risk patterns in condominium/strata documents
  • General questions you may wish to discuss with your lawyer or other advisors

2.2 What we do NOT provide

  • Legal advice or interpretation of the law applied to your specific situation
  • Recommendations regarding specific purchase decisions
  • Representations regarding the quality or future performance of any specific condominium/strata
  • Substitutes for: licensed legal counsel, due diligence by your realtor, qualified inspections, or any other professional service

We are NOT a law firm. We do NOT have a solicitor-client relationship with you. We summarize and cite what the documents and the law say; we do not interpret-and-advise. Nothing in our Service constitutes legal advice. (This boundary is deliberate; see §7.)

3. Jurisdiction and Scope

The Service is offered for condominium and strata properties located in the Canadian provinces we have launched in. At launch these are Alberta, British Columbia, and Ontario; we add provinces over time and the current list is shown at tessira.ca. We do not provide services for properties located outside the provinces we have launched in. If you submit documents for a property outside our then-current coverage, we will tell you and not charge you (or refund you) for an out-of-coverage property.

Findings are produced against the legislation of the property's province, regardless of where you reside.

4. Customer Responsibilities

By using the Service, you represent and warrant that:

  • (a) You have the legal right to provide to us the documents you upload (e.g. you are the prospective purchaser receiving disclosure, you are a unit/strata-lot owner, you are an authorized representative of the condominium/strata corporation, or you have other lawful basis);
  • (b) You will not use the Service to obtain information about a property or person without lawful authority to do so;
  • (c) The information you provide to us about yourself and the property is accurate;
  • (d) You will not use the Service to facilitate illegal activity, harassment, fraud, or harm to others (see also our Acceptable Use Policy at www.tessira.ca/aup, incorporated by reference);
  • (e) If you ask us to request condominium/strata documents from a third party on your behalf (e.g. your realtor, the seller, the seller's realtor, or the property/strata manager), you authorize us to contact that party to request those documents for the purpose of providing the Service, and you confirm you are entitled to obtain them. Our Privacy Policy describes how we handle third-party-supplied documents.

5. Fees and Payment

5.1 Pricing and taxes

Service prices are posted at tessira.ca and are payable in Canadian dollars. Posted prices are before tax: applicable sales tax is added at checkout, so the amount you pay is the posted price plus tax. The tax that applies is determined by your province (the place-of-supply rules) and is shown as a separate line on your receipt:

  • Alberta: 5% GST
  • British Columbia: 5% GST (BC PST does not apply; the review is a service, not software)
  • Ontario: 13% HST

5.2 Payment processing

Payment is processed by our payment processor, Stripe. By providing payment information, you authorize the charge.

5.3 Satisfaction guarantee + refunds

  • Satisfaction guarantee: if the report does not help you, tell us within 48 hours of delivery and we will first work to make it right (clarify, re-run, or correct); if we cannot, we provide a full refund. This is a satisfaction-and-recovery guarantee (one guarantee claim per customer; we may decline claims showing a pattern of abuse).
  • Refunds outside the 48-hour window are at our discretion under our posted refund policy.
  • Refunds are processed to the original payment method; typical delay 5 to 7 business days.
  • Nothing in this section limits any non-waivable remedy you may have under the consumer-protection law of your province (see §13.2).

5.4 Chargebacks

If you initiate a chargeback without first contacting us, we may suspend your account under our customer abuse policy. We will always work with you on a legitimate refund rather than have you dispute a charge.

5.5 Annual Monitoring Subscription (auto-renewal)

Each Comprehensive Review includes the Annual Monitoring Subscription free for the first 12 months. The auto-renewal terms below are designed to the consumer-protection requirements of Alberta, British Columbia, and Ontario:

  • Express opt-in at purchase. You agree, by a clear and separate affirmative choice at purchase, that after the free year the subscription automatically renews at the then-current annual price (CAD $129 as of this draft) until you cancel. The price, renewal date, and cadence are disclosed to you at purchase, not buried in these Terms.
  • Advance renewal notice. We send you a reminder 30 to 60 days before each renewal (which doubles as your "year in review" value recap), stating the renewal date, the amount, and how to cancel.
  • Cancel anytime, no penalty. You may cancel at any time, before or after a renewal, with no fee or penalty, online and one-click, through the same channel you signed up in (your account), or by emailing us. Cancellation is confirmed by email. You exit as easily as you entered. (Satisfies BC BPCPA s. 25.1(1) to (2): a subscription auto-renewal is void unless the consumer may cancel without charge or penalty.)
  • Renewal notice. We send the renewal reminder not less than 30 and not more than 60 days before each renewal date, stating the renewal date, the amount, that renewal occurs without action on your part, and how to cancel. (Exactly meets BC BPCPA s. 25.1(2)(b)'s 30-to-60-day window; meets ON's express-consent-for-renewal direction; exceeds AB, which has no fixed-window requirement.)
  • Changes to the subscription require your fresh consent; we do NOT amend unilaterally. The terms that may change are identified to you at purchase. We will not change a substantive term of the subscription (such as the renewal price or cadence) unless you expressly consent to that specific change, and we give you that opportunity not more than 120 days before the change takes effect, with 30 to 60 days' advance notice of any amendment. This 120-day timing is a voluntary Tessira commitment. (Designed to AB CPA s. 6(4)(t.1), which requires express consent to amendments and sets no fixed notice window, and BC BPCPA s. 25.2, amendable terms identified at formation + advance notice. There is no blanket "we may change these terms at any time" clause, which would be void in BC.)
  • Refund grace. If you are charged a renewal, you may request a refund of that renewal within 14 days of the renewal date, provided no new analysis has been run since the renewal. This is an extra courtesy beyond cancel-anytime.
  • No long lock-in. The subscription is a 1-year, renewable, cancel-anytime term. We do not currently offer multi-year prepay.

6. Intellectual Property

6.1 Our IP

The Service, our reports, our website, our brand, and our methodology are owned by Tessira and protected by Canadian copyright and trademark law.

6.2 Your IP and uploaded documents

You retain all rights in the documents you upload to the Service.

6.3 License you grant us

You grant us a limited, non-exclusive, non-transferable license to process your uploaded documents solely to provide the Service to you. We do not use your documents to train AI models (see the Privacy Policy). This license terminates when we complete your service OR you delete your account, subject to the retention described in the Privacy Policy (documents retained while you hold an active Monitoring Subscription so we can re-analyze them; review-only documents deleted on the schedule in the Privacy Policy).

6.4 Report you receive

The report we deliver to you is yours to use for your personal decision-making purposes. You may share it with your lawyer, partner, family, or other personal advisors. You may not:

  • Republish or redistribute the report for commercial purposes
  • Use the report in any litigation or formal regulatory proceeding without our consent (because we may need to clarify our analysis under such uses)
  • Use the report to misrepresent that we provided legal advice

7. AI Disclosure

Tessira's review software is built and governed specifically for condominium and strata document review in Alberta, British Columbia and Ontario, and it uses artificial intelligence ("AI") models as part of that review. Every finding in your report is cited to its source document and, where relevant, to the applicable provincial condominium/strata law, and is verified against the source before the report is issued. The same governance and verification apply to every report. We call this The Tessira Standard.

The Service provides informational analysis only. It does not make automated decisions that produce legal or similarly significant effects about you; the purchasing and other decisions remain yours and your advisors'.

Every finding is cited to its source so you can verify it yourself. You may contest a finding through the in-report chat (our AI assistant, "Tess") or by contacting us, and request a re-analysis; we will review it, consider any new information you provide, and update it if warranted. Our satisfaction guarantee (§5.3) is your additional protection.

8. Privacy and Data

Our use of your personal information is governed by our Privacy Policy at www.tessira.ca/privacy, which is incorporated into these Terms by reference. Your personal information and documents are stored in Canada (AWS ca-central-1) and are not used to train AI models.

9. Disclaimers and Limitations

9.1 OUR SERVICE WARRANTY, AND WHAT WE DISCLAIM

What we warrant: We will perform the Service with reasonable skill and care, and every finding in your report is cited to its source so you can verify it.

What we disclaim (to the maximum extent permitted by applicable law): except for the warranty above and any non-waivable statutory right, we disclaim other warranties, whether express, implied, or statutory, including any implied warranty of fitness for a particular purpose and non-infringement. We do not warrant that the Service is error-free, that it constitutes legal advice, or that it is a substitute for a lawyer, a qualified inspection, or your realtor's due diligence (see §2.2, §9.2).

Your non-waivable rights are preserved. Nothing in these Terms excludes or limits any non-waivable statutory consumer right or remedy, including under Ontario's Consumer Protection Act, 2002 (including the s. 9 deemed warranty that services are of reasonably acceptable quality, which s. 7 makes non-waivable), British Columbia's Business Practices and Consumer Protection Act (s. 3 voids any waiver of your BPCPA protections), and Alberta's Consumer Protection Act (s. 2 voids a waiver or release of CPA rights, benefits, or protections). To the extent any disclaimer in this section conflicts with such a right, that right prevails for you.

(Researched 2026-06-13: a bare "AS IS / no warranties" is partially void against ON consumers under CPA 2002 s. 9. It has been replaced with a reasonable-skill warranty + scoped disclaimer + express non-waivable-rights carve-out, which is enforceable in AB/BC/ON.)

9.2 NOT LEGAL ADVICE

Nothing in the Service is legal advice. Reports are general information based on the documents you provide and the publicly available condominium/strata law of the property's province. We strongly recommend you obtain advice from a lawyer licensed in the relevant province for any specific legal question or before making any significant decision based on a report.

9.3 NO GUARANTEE OF ACCURACY

We use reasonable efforts to produce accurate reports, and every finding is cited so you can verify it. We do not guarantee that reports are free from errors, omissions, or interpretive disagreements. If you identify an error, contact us at support@tessira.ca and we will work to correct it.

9.4 LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES.

Some provinces do not allow certain limitations on liability or the exclusion of certain damages. To the extent these limitations are not enforceable under the law of your province, they apply only to the maximum extent permitted, and your non-waivable statutory rights are unaffected (§13.2).

10. Indemnification

You agree to indemnify and hold harmless Tessira, its officers, directors, employees, and agents from any third-party claims, damages, or expenses arising from your breach of these Terms or your misuse of the Service. This does not apply to the extent a loss is caused by our own negligence or wrongful act, or to the extent such indemnity is unenforceable under the consumer law of your province.

11. Termination

We may suspend or terminate your account if:

  • You breach these Terms
  • You engage in abusive conduct under our customer abuse policy or the Acceptable Use Policy
  • We discontinue the Service (with reasonable notice)

You may terminate your account at any time by emailing support@tessira.ca or from your account settings. Cancelling a Monitoring Subscription is governed by §5.5.

Upon termination, we will delete or de-identify your personal information per our Privacy Policy, subject to retention obligations.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated to active customers via email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. Where a province's consumer law requires a particular form of notice or consent for a change, we will follow it.

13. Governing Law and Dispute Resolution

13.1 Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-laws rules. Subject to §13.2, you agree that the courts of Alberta have jurisdiction over any dispute.

13.2 Your provincial consumer rights are preserved (this prevails over §13.1)

If you are a consumer resident in British Columbia, Ontario, or elsewhere in Canada, nothing in these Terms, including the Alberta governing-law and forum choice in §13.1, removes the protection of, or your right to bring a claim under, the mandatory consumer-protection laws of the province where you reside. This includes any non-waivable rights or remedies and your right to bring your claim in the courts of your home province. To the extent any term of these Terms conflicts with a non-waivable consumer right under the law of your province, that consumer right prevails for you.

13.3 No mandatory arbitration; your class-action rights are preserved

You are not required to arbitrate any dispute with us. You keep your right to bring your claim in court, and nothing in these Terms prevents you from starting or joining a class proceeding. (We may agree with you to arbitrate a specific dispute only after it has arisen, if we both choose to.)

13.4 Informal resolution first

Before bringing any formal dispute, you agree to first contact us at support@tessira.ca and attempt to resolve the matter informally.

14. Contact

Tessira Suite 3400-10180 101 St NW, Edmonton, AB T5J 3S4 Email: support@tessira.ca